To ensure that any issues or questions that you have get addressed as quickly as possible, we kindly ask you to go through the follow checklist before contacting support:
- Search Help Center for articles related to your query
- Common questions are available in Help Center category Campaigns, Section Troubleshooting
If submitting an issue, consider that:
- If the issue has not urgent and critical business impact, please email to email@example.com
- Please do not email directly to our staff. Emailing the common support-address ensures that a maximum number of people see and can act on your ticket
- If your issue is related to a specific campaign, please start by in our Campaign Troubleshooting section.
- If your issue related to a specific campaign, please provide: name of advertiser, name of campaign, campaign ID.
If submitting a bug report, please include the following details:
- Web browser used, including any non standard security settings
- Device used (Mac / PC / Phone / Tablet)
- If applicable - what site the problem manifested itself on
- If possible - an instruction on how to reproduce the problem